WorldHost Training Services

With over 24 years of expertise in training individuals to deliver a “WOW” customer service experience, WorldHost® Training Services continues the SuperHost® legacy by offering internationally recognized training solutions to effectively meet the needs of our clients in the tourism industry.  

WorldHost Training Services training is a series of eight dynamic and interactive customer service based training workshops to support people working in service industries. Content ranges from enhancing core communication skills to dealing with irate customers, understanding and exceeding expectations across cultures, providing excellent service for customers with disabilities, empowering and coaching employees, being an effective problem solver, and so much more! WorldHost Training Services is highly regarded and recognized by the tourism, hospitality and service industries in British Columbia, offering relevant content, knowledgeable instructors, consistent delivery and local access. A WorldHost Training Services certificate is regarded as a commitment to great customer care.

The Foundations of Service Excellence are the essential elements all frontline staff and managers can apply to deliver an exceptional customer service experience.

Fundamentals
A one-day workshop teaching front-line employees the skills and techniques comprising the basics of service professionalism. The objectives of the Fundamentals workshop are to: 

• Provide an understanding of the importance of excellent customer service.
• Assist participants to communicate more effectively and efficiently with customers.
• Assist participants to demonstrate their attentiveness to customer needs.
• Provide participants with an understanding of the social and economic contribution of a healthy tourism industry.

Solving Problems through Service
A 2-3 hour workshop transforming front-line employees into effective problem-solvers. The objectives of the Solving Problems through Service workshop are to assist your employees to understand:

• The value of an anticipatory service approach.
• How to use creative thinking in challenging situations.
• How to say no graciously.
• How to apply a problem-solving approach.

Frontline Management Solutions®
A one-day workshop for managers and supervisors to provide practical information assisting to develop customer service strategies for staff. Frontline Management Solutions® was created by Tourism BC with input from BC businesses in response to identified customer service training needs. Frontline Management Solutions® provides tools and expert solutions to:

• Choose the right person for the job.
• Motivate and keep good people.
• Be a role model for service.
• Manage change.
• Take a strategic approach to training and staff development.
• Create a positive environment for healthy employee morale.
• Learn from other successful BC businesses.

Participants are provided with a binder of practical professional tips, techniques and case studies, and a tool kit to guide you through:

• Screening resumes and successful interviewing.
• Recognizing and rewarding.
• Gaining group participation.
• Correcting the positive way, and much more.

The Parksville & District Chamber of Commerce is no longer the delivery organization for the WorldHost® program in our area. For more information about any of these workshops, visit http://www.jti.gov.bc.ca/worldhost/